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The appointment cancelled email is sent to the staff whenever a client cancels his/= her appointment. The staff can also elect to send an appointment cancel= led email out to themselves if they cancel an app= ointment from within the back office. No matter how the appointment is = cancelled, the cancellation email to the staff is the same.
Please note: If you are a TimeTap Professional= or TimeTap Business user, you can customize the templates th= at are sent out to your staff under the Settings menu. We have more informa= tion on how to customize your email templates under the settings menu of our documentation site.
The default template is re-printed below:
Subject: (Appointment Cancellation) Client Name on= Appointment Date Time Staff Timezone
Email Body: Business Name
Your appointment has been cancelled.
Dear Staff First Name,
Your appointment with Client Name for Service N= ame on Appointment Date Time Staff Timezone = at Location Name has been cancelled.
Cancellation reason (this is entered by either the client or st= aff when cancelling the appointment)
To view more information about this appointment, you can login to TimeTa= p at this link: https://backoffice.timetap.com/
Staff Signature
A sample of the email can be seen in the screenshot pasted below: