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<= span class=3D"confluence-anchor-link" id=3D"TOP">Under Messag= ing > Appointment Templates, you'll see that your appointment emails are= divided into emails/SMS sent to your clients and emails/SMS sent to your s= taff. The appointment templates are notifications to both your clients and = staff to inform them of a new appointment made, any changes that have happe= ned to that appointment since it was created and an automated reminder is s= cheduled to send out based on your accounts preference.
These automated notifications are all based on actions taken with any gi= ven appointment for a service and/or class.
By looking at the Appointment Templates to Clients view (seen below), yo= u'll see a table view of all the categories of emails that are sent out to = your client to alert them of their appointment and any changes therein:
You'll notice moving left to right on this table that you first have the= :
The same columns are detailed under either the Appointment Templates To = Clients or the Appointment Templates To Staff views, but the categories tha= t are in each may differ slightly.
If you want to see what email templates read as in any given category, c= lick the "View" button to the right of the category's row:
This will show you all the templates that you have created for that cate= gory. In the view below, you'll see how this view looks on a brand new acco= unt for any given category:
As you can see, the default template that's added to your account starts= off in a "Default" state meaning it has the email body and subject line Ti= meTap wrote, which is not specific to your business. This default template = acts as a fall back and will always be in your categories template list to = act as a catch all. You can't clone the default template to start applying = it to specific languages and/or reasons until you edit it. To do this, clic= k the "View" button next to it to edit it:
This will take you to that template's profile screen. The Default Templa= te's name and details cannot be edited and applied to specific services or = languages as it is a catch all template. This helps in the case that maybe = you've defined a specific template for one of your services, but then you a= dd in a new service that you've not defined a specific template for. By hav= ing the default template as a fall back, this template will send for your n= ew service until you define a custom template for it:
If you scroll down on your template profile page, you'll see where you c= an edit the meat of the template: the subject and body that is sent out:
Important: Before being able to clone a template i= n an appointment email category, you will always first= strong> want to edit the default template from it's default state= . If you don't edit the template subject line or body, you won't be able to= clone it to make a new template to apply to specific reasons and/or langua= ges.
Once you edit and save the template, you'll notice that the state change= s from "Default" to "Custom" (one the screenshot below, I edited the templa= te and changed the subject slightly):
Since the default template in this category has been customized, I= can click the category name from the breadcrumbs bar at the top:
To go back to the list of templates in the category and I'll see that I = can now clone the default template:
If I do that, then I can view and edit the new template to apply it to s= pecific reasons and/or languages: