This documentation lists some common issues that can affect calendar syncs and along with steps to resolve them. We will update this documentation as new issues arise that need troubleshooting.
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Calendar
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Sync is Not Active!
When things on your TimeTap calendar and external calendar don’t seem to be lining up quite as expected, the first step is to test the connection on that calendar sync. When testing the connection of a synced calendar account, the status may read “Not Active”. When the connection isn’t showing as active, that means TimeTap cannot communicate with your external calendar to add new appointments or make changes to existing events.
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