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If clients do not come in for their scheduled appointment, you can mark the client as a no show and send out the respective email for the no show status.

Please note: If you are a TimeTap Professional user or TimeTap Business user, you can customize the templates that are sent out to your clients under the Settings menu. We have more information on how to customize your email templates under the settings menu of our documentation site.

You can see the default language sent to the client when the appointment's marked as no show in the text re-printed below:



Subject: Sorry we missed you for Service Name on Appointment Date Time Client timezone

Email Body: Business Name

We're sorry we missed you!

Hey Client First Name,

I'm sorry you had to miss your recent Service Name appointment with Staff Name on Appointment Date Time Client timezone. I hope everything is alright.

No Show Note (this is entered by the staff as the staff is marking the appointment as a no show)

Sorry you could not make it to your scheduled appointment with Business Name.

Staff Signature Section



A sample of this email template can be viewed in the screenshot below: