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By default, the reminder email to staff goes out 24 hours before the start time of the appointment (although you can always adjust that). The reminder email summarizes the appointment and provides contact details for the client.

Please note: If you are a TimeTap Professional or TimeTap Business user, you can customize the templates that are sent out to your staff under the Settings menu. We have more information on how to customize your email templates under the settings menu of our documentation site.

The default template is reprinted below:

 

 

 

 

 

Subject: (Appointment Reminder) Client Name on Appointment Date Time Staff Timezone

Email Body: Business Name

Your appointment is coming up!

Hey Staff Name,

This is a friendly reminder of your appointment with Client Name for Service Name on Appointment Date Time Staff Timezone at Location Name.

Custom fields assigned to Appointment (these are custom fields you've created in the Define Field Labels section and have assigned to appointments)

Appointment Comments (this is entered by the client or the staff when setting up the appointment)

You can contact the client at Client Email Client Phone Number(s)

If you need to make changes to your appointment, you can login to TimeTap at this link: https://backoffice.timetap.com/

Staff Signature Section

 

 

 

 

 

A sample of the reminder email is shown in the screenshot below: 

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Staff Reminder Adjust
Staff Reminder Adjust
Adjusting when the reminder email gets sent to staff

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If you want to change the time when a staff assigned to a specific appointment is sent their reminder email, navigate to that specific appointment's detail screen and scroll to the bottom where click the Edit button:

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And then take a look at the "Reminders" section is:

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Next to the Email to Staff line, switch the default 24 hours to whatever other time increment you want: 

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After you have made the change, press the green "Save Changes" button at the bottom of the screen to commit to the update to the hours before the appointment start time that the reminder email is set to go out: 

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You can choose whether you want to send out another email about this (an appointment edited/rescheduled email template would be delivered to either client and/or staff) or if you'd rather, you can just save without sending any email out to either staff or client.

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