Appointment Changed or Reschduled

Owned by Lucy Barber (Unlicensed)
Jul 26, 2017

This template is sent to the candidate after either:

  • the candidate clicks the link in the new appointment email to reschedule their appointment and goes through the rescheduling flow
  • the recruiter updates the appointment (i.e. changes the time, changes the recruiter, etc.) and selects to send an email to the candidate about the change

Default Subject:

[Appointment Changed] %PROFESSIONAL_FULLNAME% on %APPT_DATE_TIME%

Default Body:

Your appointment details have changed.

Hi %CLIENT_FIRSTNAME%,
 
The details for your %REASON% appointment with %STAFF_FULLNAME% has changed. The appointment is now set for %APPT_DATE_TIME%. 
 
%CHANGE_NOTE%

Change Summary:
%CHANGE_SUMMARY_CLIENT%

 
To cancel or reschedule your appointment before the scheduled time, please click: %MANAGE_APPT_URL%
 
Thanks for scheduling with %BUSINESS_NAME%!
 
%LOCATION_NAME% Address:
%LOCATION_ADDRESS%

%LOCATION_DIRECTIONS%

Appointment ID: %APPT_ID%

Tags used in this template include:

  • %STAFF_FULLNAME% & %PROFESSIONAL_FULLNAME% - full name of the recruiter the candidate's appointment was assigned to (Professional fullname tag was an older version that is still in some of our defaults)
  • %APPT_DATE_TIME% - the date and time of the appointment the candidate booked in the candidate's timezone (if they book at 12:00pm on July 26th, then it would print as "Wednesday, Jul 26, 2017 at 12:00PM EDT" (or whatever timezone the candidate is in)
  • %CLIENT_FIRSTNAME% - the first name of the candidate who booked the appointment
  • %REASON% - name of the service/class they booked (i.e. "Phone Screening")
  • %CHANGE_NOTE% - if the recruiter changes the appointment and enters a note on saving, it will fill in here
  • %CHANGE_SUMMARY_CLIENT% - fills in with the summary of the change that was made. For instance, if the appointment was moved from July 26th at 12:00pm to July 27th at 12:00pm, the change summary would fill in with "Appointment date was changed from Wednesday, July 26th 2017 to Thursday, July 27th, 2017"
  • %MANAGE_APPT_URL% - will fill in with the link to the landing page where candidates can go and either cancel or reschedule their appointment
  • %BUSINESS_NAME% - name of the business as shown in the Business Name column when you login and look at the list of child accounts
  • %LOCATION_NAME% - name of the location the candidate booked at
  • %LOCATION_ADDRESS% - the address for the location where the appointment was booked as stored on the profile for the location (under Settings > Locations)
  • %LOCATION_DIRECTIONS% - the directions for the location where the appointment was booked as stored on the profile for the location (under Settings > Locations)
  • %APPT_ID% - the id of the appointment. Can be used for tracking and quick look up in the app