There are three different possible new appointment confirmation emails that clients may receive. Which email they get depends on what type of appointment(s) they have (a one time or a recurring) and who set up the appointments (the client him/herself or the staff person). The three possible ne appointment emails are:

New Appointment by Client - this is sent when the client books him/herself for the appointment using your scheduler
New Appointment by Staff - this is sent when the staff person sets up the appointment for the client using the back office application
New Repeating Appointments by Staff - this is sent when the staff person sets up the client for a repeating appointment

We will discuss all three of these email types on this page of our documentation. Click on their respective links in the list above to jump to their specific section

This is the email that is sent to your clients when they book an appointment themselves through your scheduler. The email is sent immediately after they save their information on the Your Information page. The body of the email reads:

Subject Line: (Appointment) Staff Name on Appointment Date Time Client Timezone

Email Body: Business Name

Your appointment has been scheduled!

Hey Dustin,

This email confirms your Service Name appointment on Appointment Date Time Client Timezone with Staff Name at Location Name. If you have questions before your appointment, use the contact details below to get in touch with us.

To cancel or reschedule your appointment before the scheduled time, please click: Manage Appointment URL

Thanks for booking with Business Name!

Location Name Address:
Address Line 1,
Address Line 2
Location City, Location State, Location Zip
Location Directions

You can contact us at:
Staff Signature Section

A sample of the email can be seen in the screenshot pasted below:

This is the email that is sent out when a staff person creates an appointment in the back office and elects to send an email to client. You'll see that any comments entered into the comments box on the add new appointment screen get copied into the new appointment note box on the save screen and vice versa. The email template for when an appointment is created this way can be read below:

Subject Line: (Appointment) Staff Name on Appointment Date Time Client Timezone

Email Body: Business Name

Your appointment has been scheduled!

Hey Client First Name,

One of our staff members has confirmed you for a Service Name appointment on Appointment Date Time Client Timezone with Staff Name at Location Name. If you have questions before your appointment, use the contact details below to get in touch with us.

New Appointment Note (entered by staff as comment or in new appointment note section on saving appointment)

To cancel or reschedule your appointment before the scheduled time, please click: Manage Appointment URL

Thanks for scheduling with Business Name!

Location Name Address:
Location Address Line 1
Location Address Line 2
Location City, State Zip
Location Directions

Staff Signature section

A sample of the email can be seen in the screenshot pasted below:

This email is sent out to your client when you set up a repeating appointment for him/her from TimeTap's Back Office. Instead of sending an individual email for each appointment in the series, we send one email where all the appointments are compiled together. The subject line and body of teh email template are reprinted below:

Subject Line: (Appointments) Your appointments for Service Name

Email Body: Business Name

Your appointments have been scheduled!

Hey Client First Name,

This email confirms your appointments for Service Name with Staff Name at Location Name. The appointment times you are registered for are:

List of appointment date and times in client timezones

New Appointment Note (entered by staff as comment or in new appointment note section on saving appointment)

You will get an individual reminder email before each scheduled appointment. If you have questions before your appointment, us the contact details below to get in touch with us.

Thanks for scheduling with Business Name!

Location Name Address:
Location Address Line 1
Location Address Line 2
Location City, State Zip
Location Directions

Staff Signature section

A sample of the email can be seen in the screenshot pasted below:

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