Appointment reminder emails give clients the option to confirm their appointments as well as cancel or reschedule. In this page we'll discuss how to add a link to your text message reminders that clients can click, open a URL in their mobile browsers confirming their appointments.
Begin by going to Messaging → Appointment Templates:
Locate the Appointment Reminder Text Message and click View:
Once in the Templates in Category screen click View in the Actions column to go to the template profile:
While in the Template Profile click the Edit button in the Template section and paste the tag %CLIENT_CONFIRM_URL% in the Body field, this tag will populate a appointment dedicated URL so that if a client clicks on it they will confirm their appointment. It may be helpful to add a few words indicating that the URL is to confirm the appointment:
When the clients receive their text message reminder they will see link that they can tap on and open a new window in their browser:
After the clients tap on the URL their appointment will automatically be confirmed and a confirmation message will appear:
You will also see this confirmation reflected in their appointment in the back office: