Support for TimeTap

Owned by Lucy Barber (Unlicensed)
Last updated: Dec 12, 2024 by Blair Horne

If you ever need support for using TimeTap, you can either browse our help docs (on the documentation site you're on right now) or you can contact us using our in-app messaging portal.

Our Support Hours are Monday to Friday from 9:00 AM - 5:00PM EDT.

Contacting Support:

You can contact our Customer Success team via ticket by clicking the "message bubble" icon in the bottom right of the application after you login.

There's a full outline on how to use that messaging portal available here.

Business and Enterprise accounts can book a 30-minute one-on-one session with a member of our Customer Success team using this link: help.timetap.com. 

Navigating our Documentation Site:

Now that you've found our documentation site, we have a few tips on how you can use it to find the information you're looking for more efficiently. 

If you want to know a bit more about how to use our documentation pages to find answers to your questions more quickly, read our documentation on how to use our documentation here (that sounds really funny, we know (wink))


You can also always reach us at support@timetap.com to reach our ticketing site if you are outside of TimeTap.