Success Message Tags

The final confirmation message that clients receive after booking their appointment is a great place to summarize the details of when, where, and what their appointment will be.

One great way to do that (particularly if you have multiple services that they could have booked or a complicated location to get to) is to use tags. Tags essentially go into the appointment record and pull out the specific information that the tag is defined to. These tags will stand out to you on the default confirmation message that is on your account because they are wrapped in percentage signs:

The Confirmation Panel Settings area shown in the screenshot above can be found under the Settings → Client Information page in your Back Office application. Below is a list of tags and their definitions that you can use in this appointment save message area. Just copy and paste the text that is wrapped in percentage signs into the editing area of your appointment saved message.

Here is a list of tags relating to the staff that is assigned to render the appointment:

Tag	Definition
%STAFF_FULLNAME%	Name of the Staff
%STAFF_EMAIL%	Staff's Email
%STAFF_MOBILE%	Staff's Phone Number listed in Staff Profile under Settings → Staff
%STAFF_SKYPE_ID%	Staff's Skype ID listed in Staff Profile under Settings → Staff
%STAFF_DESCRIPTION%	Staff's Bio entered in Staff's Profile under Settings → Staff
%STAFF_PRIVATE_URL%	Staff's Phone Number listed in Staff Profile under Settings → Staff
%STAFF_SIGNATURE%	Signature list in Staff Profile under Settings → Staff

Here is a list of tags relating to the specifc appointment & appointment time:

Tag	Definition
%APPT_DATE_TIME%	Date and Time of the Appointment for client's timezone
%APPT_DATE_TIME_STAFF%	Date and Time of the Appointment for staff's timezone
%APPT_DATE%	Appointment Date (without time)
%APPT_START_TIME%	Appointment Start Time in client's timezone
%APPT_START_TIME_STAFF%	Appointment Start Time in staff's timezone
%APPT_END_TIME%	Appointment End Time in client's timezone
%APPT_END_TIME_STAFF%	Appointment End Time in staff's timezone
%APPT_ID%	Appointment ID Number

Here is a list of tags relating to the location you've set up in TimeTap:

Tag	Definition
%LOCATION_NAME%	Location Name
%LOCATION_ADDRESS% - OR - %LOCATION_DESCRIPTION%	Both of these tags will pull through what is stored in either the Location Address field (in an office type location) or the Location Description field (in a virtual type location)
%LOCATION_DIRECTIONS%	Directions from Location's profile
%LOCATION_OFFICEPHONE%	Phone from Location's profile
%LOCATION_PRIVATE_URL%	This URL is randomly generated by TimeTap. If you only want to show clients options to book appointments paste this URL in your emails to them
%LOCATION_EMAIL%	Email Address from Location's profile

Here is a list of tags relating to the address and info the client may have entered:

Tag	Definition
%CLIENT_FULLNAME%	Client's Name
%CLIENT_FIRSTNAME%	Client's First Name
%CLIENT_LASTNAME%	Client's First Last Name
%CLIENT_ADDRESS1%	Address 1
%CLIENT_ADDRESS2%	Address 2
%CLIENT_CITY%	City
%CLIENT_STATE%	State
%CLIENT_ZIP%	Zip/Pin
%CLIENT_EMAILADDRESS%	Client's Email address
%CLIENT_PHONE%	Phone Number
%CLIENT_MOBILE%	Mobile Phone
%CLIENT_COMPANYNAME%	Company Name
%APPOINTMENT_NOTE%	Comments entered by client

Here are some tags relating to the service or class and your business:

Tag	Definition
%REASON%	Service or Class Name
%APPT_AMOUNT%	Price for Service or Class that the appointment was made for
%CLASSROOM%	Classroom name or number entered on class session details setup
%REASON_INSTRUCTIONS%	Special instructions about service or class, this instructions can be added in the service or class profile: Settings → Services and Classes → View Details
%REASON_INSTRUCTIONS2%	Additional special instructions about service or class, this instructions can be added in the service or class profile: Settings → Services and Classes → View Details
%BUSINESS_NAME%	Name of the Business
%BUSINESS_PRIVATE_URL%	URL you can provide to your clients to books appointments for this specific service