Changing appointment statuses is important for organizational purposes, but we are bound to slip up sometimes and accidentally categorize an appointment incorrectly. You may, for instance, mark an appointment as Completed that you meant to list as No Show. Should this happen to you, you can easily re-categorize an appointment marked as "Completed" as "No Show".
You can do this either from the Appointment Detail screen for a Completed appointment or from the Completed Appointments list view. To move a Completed Appointment to No Show status from the Appointment Detail page, go to the appointment record and from the Status drop down select No Show:
At this point, you will be prompted with the option to send out a No Show email to the Client. You can select who you want to notify about the No Show appointment and then add a No Show Note that will be inserted into the body of the email:
Once you press Change Status as No Show from the modal, you will see that the status updated to "No Show" and the time stamp for the status change is indicated in the Audit Trail:
As mentioned, you can also change Completed Appointments to No Show from the Completed Appointments list. To do this, navigate to Appointments → Appointment Lists → Completed and select the appointments from the list that you want to mark as No Show. Then hit the Status dropdown and select "No Show":
In the confirmation message as you are marking appointment as No Show, you will have the opportunity to send an email to the client and add any notes that will be inserted into the body of the email before you click the Change Status button:
After you confirm you want to move the Completed Appointments to No Show Status, the screen will update to show you the No Show Appointments list with the appointments you just re-categorized in there.