Appointment Cancelled Email
- Lucy Barber (Deactivated)
- Elvis Merino (Unlicensed)
As appointments are cancelled, a specific email stating that the appointment is cancelled can be sent to the staff or client about the cancellation. A different email is sent if you, the staff person, mark appointments as cancelled than if your clients cancel their own appointments. In this documentation we will go through the default template for both:
- The appointment cancellation email sent to the client when he/she cancels his/her own appointment
- The appointment cancellation email sent to client when the staff person cancels the client's appointment
- The appointment cancellation email sent to the client when his/her repeating appointments are cancelled
Appointment cancellation emails also send to staff when this happens. That email is discussed under a separate piece of documentation, however, found here.
Please note: If you are a TimeTap Professional or TimeTap Business user, you can customize the templates that are sent out to your clients under the Settings menu. We have more information on how to customize your email templates under the settings menu of our documentation site.
This email is sent out to the client when the client cancels his/her own appointment by either logging into the scheduler or clicking on the cancellation link in the appointment confirmation email. It is sent immediately after cancelling the appointment which is allowed so long as clients access the appointment details page within the allowed cancellation/reschedule hours. A sample of how the email will read is printed below:
A sample of this email template can be viewed in the screenshot below:
This cancellation email is sent to the client if when the staff person cancels the client's appointment using the back office of TimeTap and checks off that they want to send the client a cancellation email. The text for this email is reprinted below:
A sample of this email template can be viewed in the screenshot below:
This cancellation email is sent to the client if when the staff or client cancels the client's repeating appointments using the scheduler or back office of TimeTap and checks off that they want to send the client a cancellation email. The text for this email is reprinted below:
A sample of this email template can be viewed in the screenshot below:
