This email template will only send out if your business requires payments upon booking. You can check this setting under Payments > Payment Settings. If you don't require payment upon booking, then there is no chance for an appointment to get cancelled due to non payment because it's not required that they pay in the first place. If you're a business that doesn't even mess with Payments in TimeTap, then you can ignore this template all together.
The default criteria that TimeTap provides for this template is:
The tags used in this template are:
Tag | Definition |
---|---|
%CLIENT_EMAILADDRESS% | The email address of the client that is stored in the email field on the client's profile |
%STAFF_FULLNAME% | The full name of the staff member that was assigned to the appointment (can also be %PROFESSIONAL_FULLNAME%) |
%APPT_DATE_TIME% | The date and time of the appointment in the client's timezone |
%CLIENT_FULLNAME% | The first and last name of the client as stored in the first and last name field on the client's profile (could change to %CLIENT_FIRSTNAME% %CLIENT_LASTNAME%) |
%REASON% | The name of the service/class/course that the clients appointment was cancelled for |
%APPT_ID% | The unique id of the appointment (this can be used to look up the appointment when you are logged into TimeTap's back office) |
To learn more about tags and how to use/create them, please visit our documentation on tags.
In editing this template, here are some general things to consider: