This email send out to the client a certain number of hours before the appointment start time to remind the client of the appointment, with this reminder the client will have the option to:
You can configure the number of hours before the appointment start time when you want TimeTap to send the email reminder.
The default criteria that TimeTap provides for this template is:
The tags used in this template are:
Tag | Definition |
---|---|
%CLIENT_EMAILADDRESS% | The email address of the client that is stored in the email field on the client's profile |
%REASON% | The name of the service/class/course that the clients appointment was cancelled for |
%APPT_DATE_TIME% | The date and time of the appointment in the client's timezone |
%CLIENT_FIRSTNAME% | The first name of the client as stored in the first name field on the client's profile |
%STAFF_FULLNAME% | The full name of the staff member that was assigned to the appointment (can also be %PROFESSIONAL_FULLNAME%) |
%LOCATION_NAME% | The name of the location for where the appointment is set to take place |
%BUSINESS_NAME% | This is the name of your business as stored under your account settings |
%APPT_ID% | The unique id of the appointment (this can be used to look up the appointment when you are logged into TimeTap's back office) |
To learn more about tags and how to use/create them, please visit our documentation on tags.
In editing this template, here are some general things to consider: