This email sends to a client when an existing repeating appointment series is cancelled by a staff member logged into the backoffce. This template is different than the one that is sent if only one appointment in the repeating series is cancelled by a staff member.
The default criteria that TimeTap provides for this template is:
The tags used in this template are:
Tag | Definition |
---|---|
%CLIENT_EMAILADDRESS% | The email address of the client that is stored in the email field on the client's profile |
%STAFF_FULLNAME% | The full name of the staff member that was assigned to the appointment |
%RECURRING_APPT_STARTDATE% | The start date for the repeating appointment series |
%RECURRING_APPT_ENDDATE% | The end date for the repeating appointment series |
%FREQUENCY% | How often the appointment takes place (ie every "week", "2 weeks", "3 weeks", "month") |
%DAYS_OF_THE_WEEK% | Which days of the week the appointment is taking place on |
%APPT_START_TIME% | Appointment Start Time in client's timezone |
%CLIENT_FIRSTNAME% | The first name of the client as stored in the first name field on the client's profile |
%REASON% | The name of the service/class/course that the clients appointment was cancelled for |
%CANCEL_NOTE% | The note that the staff member entered when cancelling the appointment in the cancellation note box |
%BUSINESS_NAME% | The name of the business as stored on your account's account settings page |
To learn more about tags and how to use/create them, please visit our documentation on tags.
In editing this template, here are some general things to consider: