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Client Emails
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- Appointment Cancellation Due to Non-Payment: this email is sent to your staff member who had an appointment booked but the client did not submit payment within 90 minutes after booking the appointment, "Payment Require" must be enabled for this template to be sent out
- Appointment Cancellation: this is the email that is sent to the staff when either the client cancels his/her own appointment or when the staff person cancels the appointment for the client through TimeTap's Back Office
- Appointment Cancellation Text Message: this is the text message that can send out to staff (if they have send text alerts turned on in their staff profile) whenever a client or another staff member cancels an appointment on their schedule
- Appointment Changed or Rescheduled: this is the email that gets sent to the staff when either the client reschedules their appointment or when the staff person reschedules or edits the appointment while logged into the Back Office
- Appointment Reminder: this is the email that gets sent to the staff a certain number of hours (that your business specifies) before the appointment start time to remind them of the appointment
- Appointment Triggers: This email can be configured to send out a certain number of hours before/after the appointment start time to het feedback fro the staff about how it went or to serve as an additional reminder
- Appointment Text Message Triggers: This text message can be configured to send out a certain number of hours before/after the appointment start time to get feedback from the staff about how it went or to serve as an additional reminder
- Appointment Reminder: This email sends to a staff member a certain number of hours before the appointment to remind them of their appointment (check your Messaging Settings to configure the hours
- Appointment Reminder Text Message: this is the message that can be send out to your staff to remind them that they have an appointment comin up
- Appointment Changed Text Message: this is the text message that can send out to staff (if they have send text alerts turned on in their staff profile) whenever a client or another staff member changes or reschedules an appointment on their schedule
- Course Registration Cancellation due to non payment: This email sends to staff if clients have not submitted payment for a course set within 90 minutes of having booked into the course (assuming you have payments required and the course has a price set on it)
- Course Registration Cancellation: This email sends to your staff if a client's entire registration in a course set gets cancelled
- New Appointment: this is the email that gets sent to the staff when either the client schedules his/her own appointment through the scheduler or when the staff person adds an appointment for the client through TimeTap's Back Office
- Appointment Requested by Client: when a client has requested an appointment with you or a member of your staff this is the email that is send out for you or your staff to accpet the appointment or deline, 'Appointments Require Staff Confirmation' must be enabled
- New Appointment Text Message: this is the text message that can send out to staff (if they have send text alerts turned on in their staff profile) whenever a client or another staff member puts a new appointment on their schedule
- Appointment Requested by Client Text Message: If you require staff confirmation for appointments, then this text message will send out to the staff when an appointment request gets made by a client
- Course Registration Request: If you require staff confirmation for appointments, then this email would send to a staff member if a client requests to be in a course set that they're offering
- New Course Registration: This email sends to your staff if a client books into a course set that they are offering or if they are added to a course set by a staff member logged into the backoffice
- New Repeating Appointments: this is the email that gets sent to the staff when a series of repeating appointments is added
- New User (Staff) Welcome Message: this is the email that goes out to each staff as you add them to your account. It includes a link to set a password to login to your shared TimeTap account which I'd recommend keeping there if you plan on editing the template.
- Repeating Appointment Cancellation Sent to Staff: This email sends to a staff when an existing repeating appointment series is cancelled by a staff member logged into the backoffce
- Repeating Appointment Change Sent to Staff: This email sends to a staff when an existing repeating appointment series is updated or edited by a staff member logged into the backoffce
- Client Added to your Waitlist: this email is sent to you to inform your that a client has been added to the waitlist for a class or service
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Customizing EmailsAgain, you'll find where you can edit these templates under Messaging → Appointment Templates. To edit a template, click View next to the name of the template from the template list:
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