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Within the Automated Messaging Triggers users will have the option to define a reason, staff, or location before sending a specific appointment template to clients/staff either individually or in bulk. As an example, this email can be configured to be sent out a certain number of hours before/after the appointment start time to get feedback from the client about how it went or to serve as an additional reminder.

• Where to Find the Appointment Trigger Templates
• How to Add A New Trigger

Before setting up your triggers you want to make sure your appointment templates are first set up. The Appointment Triggers Templates are located in Messaging > Appointment Templates > Appointment Triggers (choose your type: Email or Text Message). 

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To access your current Automated Triggers or to create a New Trigger you will go to Messaging > Automated Messaging Triggers. On this page you will have the option to Create a New Trigger or edit and delete previously created Triggers.

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On this page you will find the following call to action buttons: 

1. Add New Trigger: Click add new trigger to define a reason, staff, location, and what the trigger activation is before sending an Appointment Trigger template to clients and/or staff
2. Edit: Click edit to make changes to a previously created trigger. (ex. If you want to add an additional message or change the time frame at which the trigger message is sent)
3. Delete: Click delete to completely remove the trigger from your account

Once you have clicked the button "Add New Trigger" you will be taken to the Update Event Screen where you will define the properties of your trigger(s). 

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Under the Update Event section you will choose the properties your trigger is assigned to. 

• Internal Descriptions: 
• Add Event For: assign the type of event this trigger will be tagged to - an appointment (one on one service) or class session
• Locations To Send For: Identify which location(s), if not all, will be assigned to this trigger message
• Staff To Send For: Identify which staff(s), if not all, will be assigned to this trigger message
• Services and Classes to Sent For: Identify which services and classes, if not all, will be assigned to this trigger
• Trigger Based On: this field is the action that will initial the trigger message to send. In this section you can choose:
  • Time (months, weeks, days, hours before/after appiontment),  
  • Status Change - From Open to Completed, Open to Canceled, Pending Payment to Open, ETC..
  • On Creation - when a service or class is created your trigger message will be automatically sent out to the clients assigned to that Reason

Now that you have selected the properties that define your automated trigger message it is now time to decide who gets the message, what type of message it is and which appointment triggers template you want to send to this audience. 

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Under Messages you have the following to select: 

• TO: This is who the trigger message will be sent to. In this field you will choose either Client or Staff
• Type: You have the choice to send an email or a text message to your clients or staff
• Template: Here you will choose from the templates you created in the appointment templates. As you can see we have listed out some examples to show the selection process  
• Add Another Message: Click this button to add another message where you will have the same fields to choose from. If your first message is sent to the client via email and now you want to sent another message to client via text OR if you want to send a message to staff as well you can set up multiple messages within the Trigger
• Save Event: Once you have finished setting the properties of the Trigger you will then press Save Event to put it into motion
• Cancel: If you decide you no longer want to set up this trigger click cancel to exit the process