This email template is sent out to a client when a staff member logs into TimeTap's back office and cancels one of their appointments and selects to send the client an email about the cancellation.
The default criteria that TimeTap provides for this template is:
The tags used in this template are:
| Tag | Definition |
|---|---|
| %CLIENT_EMAILADDRESS% | The email address of the client that is stored in the email field on the client's profile |
| %STAFF_FULLNAME% | The full name of the staff member that was assigned to the appointment |
| %APPT_DATE_TIME% | The date and time of the appointment in the client's timezone |
| %CLIENT_FIRSTNAME% | The first name of the client as stored in the first name field on the client's profile |
| %REASON% | The name of the service/class/course that the clients appointment was cancelled for |
%CANCEL_NOTE% | The note that the staff member entered when cancelling the appointment in the cancellation note box |
| %BUSINESS_NAME% | The name of the business as stored on your account's account settings page |
| %APPT_ID% | The unique id of the appointment (this can be used to look up the appointment when you are logged into TimeTap's back office) |
To learn more about tags and how to use/create them, please visit our documentation on tags.