When emails go out about appointments, they go to both the client and to the staff. In navigating your Appointment Templates, you'll notice that you can view either the template categories that are sent to clients or sent to your staff. In this section of our documentation, we're going to go through the different email template categories that are sent to your clients and give you a run down of suggestions on what to include in them.
The categories of appointment templates that are sent to clients include:
- Appointment Cancellation by Staff
- Appointment Cancellation Due to Non-Payment
- Appointment Cancellation by Client
- Appointment Changed or Rescheduled
- Appointment Completed
- Appointment Declined by Staff
- Appointment No Show
- Appointment Reminder (Email)
- Appointment Reminder Text Message
- Course Registration Cancellation due to non payment
- Course Registration Cancellation
- New Appointment by Staff
- New Appointment by Client
- New Course Registration
- New Repeating Appointments
- Repeating Appointment Cancellation Sent to Client
- Repeating Appointment Change Sent to Client
- Waitlist New Appointment Times Available (Email)
- Waitlist New Appointment Times Available Text Message
- Added to Waitlist Confirmation
For more information about the individual template and tips on what to include in them, click on the corresponding link above.