Clients have two ways that they can cancel their own appointments:
You can disable the ability for clients to cancel their own appointments by editing the "Configuration" section found under Settings > Scheduler Rules & Logic. You can also turn off the ability to login from here (learn more about client login options here).
The default criteria that TimeTap provides for this template is:
The tags used in this template are:
Tag | Definition |
---|---|
%CLIENT_EMAILADDRESS% | The email address of the client that is stored in the email field on the client's profile |
%STAFF_FULLNAME% | The full name of the staff member that was assigned to the appointment (can also be %PROFESSIONAL_FULLNAME%) |
%APPT_DATE_TIME% | The date and time of the appointment in the client's timezone |
%CLIENT_FIRSTNAME% | The first name of the client as stored in the first name field on the client's profile |
%REASON% | The name of the service/class/course that the clients appointment was cancelled for |
%CANCEL_NOTE% | This is the cancellation note that they entered when they submitted their cancellation |
%BUSINESS_NAME% | This is the name of your business as stored under your account settings |
%APPT_ID% | The unique id of the appointment (this can be used to look up the appointment when you are logged into TimeTap's back office) |
To learn more about tags and how to use/create them, please visit our documentation on tags.
In editing this template, here are some general things to consider: