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The term "Clients" in TimeTap refers to the people who have either scheduled an appointment with you or who you have created an appointment for. In your business, they may actually be called students, patients, mentees, customers, members, etc. However you refer to the people who are booking with you, just know that in TimeTap we call them "Clients". 

There are a ton of things you're going to be able to do with clients, and this section of our documentation does its best to touch on them all including:

On this documentation page specifically, we will discuss an overview of the Clients menu itself as well as a brief summary of each of the different features of the client menu. You can use the links in the right menu on this page to jump to specific documentation which dives into more detail about each of the different components.

Before we go into the overview of the Clients Menu, however, there are a few important things to know about clients: 

  • If you have Client Login turned on, then clients can login to your scheduler to look at their appointment history and book new appointments without having to re-enter their info
  • Clients that do login have to have a password. They can either register and set the password themselves, they can request a password reset email, or you (the staff) can reset it for them
  • Finally, if you delete a client from your account, it does not automatically delete their appointment history. You have to delete both separately.
Overview

Under the Clients menu, you will see three buttons: Client Scheduling Settings, Full Client List, & Add New Client:

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You'll be able to manage all aspects of your client records from here. Once clients are set up with the proper contact details, you can add appointments for them or provide them with their login details so that they can view and manage their own appointments.

 

 

 

 

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When you click on the "Client Scheduling Settings" button underneath the Clients menu, you'll see that you have 2 settings you can configure: Client Login and Rescheduling/Cancellation Hours. Image Removed

Setting Client Login essentially determines whether or not clients can login to your scheduler (or in some cases have to login to your scheduler) in order to make and manage their appointmetns.

The Rescheduling/Cancellation Hours sets how close to the start time of an existing appointment a client can cancel the appointment.

To read more about how to use this aspect of the Clients menu, read our documentation on Client Scheduling Settings.


 

 

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Full Client List
Full Client List
Full Client List

Clicking on the button for "Full Client List" will take you to a table view of all of your clients:

 

You can search for your clients by name or email, quickly add new clients, delete clients in bulk, or reset client passwords in bulk. This is also where you can navigate through to existing client's profiles.

To read more about how to use the Full Client List, read our documentation on Full Client List.

 


 

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Client Profiles
Client Profiles
Client Profiles

Every client that you add to your TimeTap account has a Client Profile. You can navigate to a Clients Profile from the Full Client List. The Client Profile consists of the clients contact details, any internal notes, and the client's appointments:

 

Once you navigate to a client's profile you can:

To learn more about Client Profiles, read our documentation found here

 


 

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Adding Clients
Adding Clients
Adding Clients

Clients can be added to your TimeTap account in four three different ways. If you click the "Client Quick Add New Client" button from the Clients menu, you will enter into the longform Add New Client flow:Image RemovedFull Client List you'll get a short form like this:

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There are, however, some more efficient ways to add clients to your TimeTap account includingHere are links to full documentation on how you can add clients:

To learn more on all the ways to add clients to your account, read our documentation on adding clients.