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- The appointment cancellation email sent to the client when he/she cancels his/her own appointment
- The appointment cancellation email sent to client when the staff person cancels the client's appointment
Appointment cancellation emails also send to staff when this happens. That email is discussed under a separate piece of documentation, however, found here.
This email is sent out to the client when the client cancels his/her own appointment by either logging into the scheduler or clicking on the cancellation link in the appointment confirmation email. It is sent immediately after cancelling the appointment which is allowed so long as clients access the appointment details page within the allowed cancellation/reschedule hours. A sample of how the email will read is printed below:
A sample of this email template can be viewed in the screenshot below:
This cancellation email is sent to the client if when the staff person cancels the client's appointment using the back office of TimeTap and checks off that they want to send the client a cancellation email. The text for this email is reprinted below:
A sample of this email template can be viewed in the screenshot below: