Appointment Cancelled Email

As appointments are cancelled, a specific email stating that the appointment is cancelled can be sent to the staff or client about the cancellation. A different email is sent if you, the staff person, mark appointments as cancelled than if your clients cancel their own appointments. In this documentation we will go through the default template for both:

• The appointment cancellation email sent to the client when he/she cancels his/her own appointment
• The appointment cancellation email sent to client when the staff person cancels the client's appointment

Appointment cancellation emails also send to staff when this happens. That email is discussed under a separate piece of documentation, however, found here. 

This email is sent out to the client when the client cancels his/her own appointment by either logging into the scheduler or clicking on the cancellation link in the appointment confirmation email. It is sent immediately after cancelling the appointment which is allowed so long as clients access the appointment details page within the allowed cancellation/reschedule hours. A sample of how the email will read is printed below:

A sample of this email template can be viewed in the screenshot below:

This cancellation email is sent to the client if when the staff person cancels the client's appointment using the back office of TimeTap and checks off that they want to send the client a cancellation email. The text for this email is reprinted below:

A sample of this email template can be viewed in the screenshot below: