There will be times when you accidentally mark an appointment as Completed when you meant to mark it as Cancelled. If this happens to you, don't worry about it. It's simply to re-categorize an appointment marked as "Completed" as "Cancelled".
You can do this either from the Appointment Detail screen for a Completed appointment or from the Completed Appointments list view. To move a Completed Appointment to Cancelled status from the Appointment Detail page, go to the appointment record and from the Mark As drop down select Cancelled:
At this point, you will be prompted with the option to send an appointment cancelled email to the client and to the staff. You can select who you want to notify about the Cancelled appointment and then add a Cancellation Note that will be inserted into the body of the email:
Once you press Confirm & Cancel from the modal, you will see that the status updated to "Cancelled" and the time stamp for the status change is indicated in the Notes & Messaging tab as well as the Audit Trail:
As mentioned, you can also change Completed Appointments to Cancelled from the Completed Appointments list. To do this, navigate to Appointments → Appointments Lists → Completed and select the appointments from the list that you want to mark as Cancelled. Then hit the "Cancel" button:
In the confirmation message as you are marking multiple appointments as completed, you will see a summary of how many appointments you are changing the status for:
After you confirm you want to move the Completed Appointments to Cancelled Status, the screen will update to show you the Cancelled Appointments list with the appointments you just completed in there: