Contacting Support

When you are browsing TimeTap's Backoffice application, you will notice that there is a chat icon in the top toolbar beside your name and in a little circle in the bottom right on all the pages of the app:

If you click on that box, you be redirected to your support portal where you can see all of the past messages that you have exchanged with our support team. Click on the option to "Create New Ticket" to type out a question for us or send us feedback:

Once you click on "Create New Ticket", you'll see a blank ticket appear where you can enter the subject of your message and then fill out the rest of your message below. Once you've finished typing your message, hit the Submit Ticket button and our support team will be notified of your request:

You can also attach screenshots by pasting those directly in the body of your message.

When we respond to your support ticket, you will receive an email with our response. You can also review the response from within that ticket in the support portal where you submitted it.


If you are a TimeTap Business/Enterprise subscriber, you can also leave us a voicemail at 202-753-7351 and a member of our support team will reach out to assist.