Sometimes we get trigger happy on these computer and smart phone machines. We may even preemptively mark a client as a No Show for his/her appointment only to see them saunter into our office 10 minutes later to get their appointment. Should this happen, you can move an appointment from being a No Show to being Completed as soon as they leave your office.
You can mark a No Show appointment as Completed from either the Appointment Detail page or the No Show appointment list. From the Appointment Detail page, click the Mark As dropdown and select "Completed":
At this point, you will be prompted with the option to send an appointment completed email to the client and to the staff. You can select who you want to notify about the Completed appointment and then add a Completion Note that will be inserted into the body of the email:
Once you press Confirm and Complete from the modal, you will see that the status updated to "Completed" and the time stamp for the status change is indicated in the Notes & Messaging as well as the Audit Trail tab:
As mentioned, you can also change No Show Appointments to Completed from the No Show Appointments list. To do this, navigate to Appointments → Appointment Lists → No Show and select the appointments from the list that you want to mark as Completed. Then hit the "Complete" button:
Since you have the option to make these status changes in bulk, he confirmation message as you are marking multiple appointments as completed will show a summary of how many appointments you are changing the status for:
After you confirm you want to move the No Show Appointments to Completed Status, the screen will update to show you the Completed Appointments list with the appointments you just completed in there: