Changing appointment statuses is important for organizational purposes, but we are bound to slip up sometimes and accidentally categorize an appointment incorrectly. You may, for instance, mark an appointment as Completed that you meant to list as No Show. Should this happen to you, you can easily re-categorize an appointment marked as "Completed" as "No Show".
You can do this either from the Appointment Detail screen for a Completed appointment or from the Completed Appointments list view. To move a Completed Appointment to No Show status from the Appointment Detail page, go to the appointment record and from the Mark As drop down select No Show:
At this point, you will be prompted with the option to send out a No Show email to the Client and/or the Staff. You can select who you want to notify about the No Show appointment and then add a No Show Note that will be inserted into the body of the email:
Once you press Confirm as No Show from the modal, you will see that the status updated to "No Show" and the time stamp for the status change is indicated in the Comments & Messaging tab as well as the Audit Trail:
As mentioned, you can also change Completed Appointments to No Show from the Completed Appointments list. To do this, navigate to Appointments → Appointment Lists → Completed and select the appointments from the list that you want to mark as No Show. Then hit the "No Show" button:
In the confirmation message as you are marking multiple appointments as completed, you will see a summary of how many appointments you are changing the status for:
After you confirm you want to move the Completed Appointments to No Show Status, the screen will update to show you the No Show Appointments list with the appointments you just re-categorized in there.