There will be times when a client may cancel an appointment thinking he/she won't be able to come. Then, later, they'll give you a call saying they can come and is there a way to get the appointment back? So long as you still have that appointment spot open, you can easily say "Why yes! I can easily re-open your cancelled appointment for you ".
You can re-open cancelled appointments from either the cancelled appointment detail view or the cancelled appointment list view. To re-open a cancelled appointment from the appointment detail view, select the Mark As drop down and click "Re-Open:
After selecting that you want to Re-Open the appointment, you will be prompted with whether you want to send an email about the re-opened status. If you do want to send an email, the email template for Appointment Edited/Rescheduled will send out to the client and the staff. You can add in a note which will be inserted into the email as well. After you've decided on the email recipients and written the re-open note, you can press "Confirm & Re-Open":
This will change the displayed appointment status on the screen back to just Open and time stamp the Audit Trail with the change:
As mentioned above, you can also mark a Cancelled appointment as Re-Opened from the Cancelled Appointment list. To do so, navigate to Appointments → Lists → Cancelled and select the appointments you want to Re-Open. After selecting them, click the "Re-Open" button:
Clicking the button to re-open them will bring up the confirmation window where you will select whether you want to send the Appointment Edited/Rescheduled email to the client and/or the staff. Since you are marking these appointments as re-opened in bulk, it will summarize how many appointments you have selected in the displayed confirmation message. After selecting the email recipients and entering in a re-open note, you can press "Confirm and Re-Open" which will move them back to the Open appointments list:
As the page reloads to the Open List view, you'll see the previously cancelled appointments displaying there: