Within your Staff Panel Settings you can choose to show or hide the "No Preference" option on your staff panel of your client-facing scheduler. If you choose to show it, then when clients are going through to make an appointment they will have the option to choose "No Preference" as they are selecting which staff to book with:
This is a great option if you have a business where some clients prefer to meet with specific members of your staff and others don't have a preference of which staff they meet with. If a client chooses that they have "No Preference" on which staff to book with, then they will see appointment times for all of the staff that offer the service that they are booking.
If a client selects an appointment time that only Staff Member A has available, then the appointment will be assigned to Staff Member A. If the client selects and appointment time and both Staff Member A and Staff Member B have availability during that appointment time, then the appointment will be randomly assigned to one of the two staff members.
When multiple staff people are available for an appointment time slot then the no preference option assigns appointments completely at random. There is no weighting put on which staff gets appointment priority when the client chooses no preference.
This may be obvious, but I think it's worth noting that this feature is not beneficial if you only have one staff person on your account. If you only have one staff person than the appointments will always be assigned to that one staff person. Again, fairly obvious but worth a mention.
You can turn on the No Preference option by going to Settings → Staff and clicking the button for "Staff Panel Settings":
From the Staff Panel Settings window that appears, change the No Preference dropdown from "Hide 'No Preference' Option" to "Show 'No Preference' Option" and then press the button to "Save Changes":
If you have any other questions about how the No Preference option works, please feel free to contact our support team and we would gladly explain it.