Appointment Cancellation by Recruiter

Owned by Lucy Barber (Unlicensed)
Jul 26, 2017
1 min read

This template is sent to the candidate after the Recruiter marks the appointment as cancelled and selects to send the candidate an email about the cancellation

Default Subject:

[Appointment Cancellation] %PROFESSIONAL_FULLNAME% on %APPT_DATE_TIME%

Default Body:

Your appointment has been cancelled.

Hi %CLIENT_FIRSTNAME%,
 
Your %REASON% appointment with %STAFF_FULLNAME% scheduled for %APPT_DATE_TIME% has been cancelled.
 
%CANCEL_NOTE%
 
Thank you for your understanding,
%BUSINESS_NAME%
Appointment ID: %APPT_ID%

Tags used in this template include:

  • %STAFF_FULLNAME% & %PROFESSIONAL_FULLNAME% - full name of the recruiter the candidate's appointment was assigned to (Professional fullname tag was an older version that is still in some of our defaults)
  • %APPT_DATE_TIME% - the date and time of the appointment the candidate booked in the candidate's timezone (if they book at 12:00pm on July 26th, then it would print as "Wednesday, Jul 26, 2017 at 12:00PM EDT" (or whatever timezone the candidate is in)
  • %CLIENT_FIRSTNAME% - the first name of the candidate who booked the appointment
  • %REASON% - name of the service/class they booked (i.e. "Phone Screening")
  • %CANCEL_NOTE% - if the recruiter fills in a note while cancelling the appointment, it will fill in here
  • %BUSINESS_NAME% - name of the business as shown in the Business Name column when you login and look at the list of child accounts
  • %APPT_ID% - the id of the appointment. Can be used for tracking and quick look up in the app