Appointment Cancellation by Candidate

Owned by Lucy Barber (Unlicensed)
Jul 26, 2017

This template is sent to the candidate after the candidate clicks the link from any of the new appointment or reminder emails and selects to cancel his/her appointment

Default Subject:

[Appointment Cancellation] %PROFESSIONAL_FULLNAME% on %APPT_DATE_TIME%

Default Body:

Your appointment has been cancelled.

Hi %CLIENT_FIRSTNAME%,
 
This is to confirm your recent cancellation of your %REASON% appointment with %STAFF_FULLNAME% that was scheduled for %APPT_DATE_TIME%.
 
%CANCEL_NOTE%
 
Hope you are able to schedule with %BUSINESS_NAME% again soon.
Appointment ID: %APPT_ID%

Tags used in this template include:

  • %STAFF_FULLNAME% & %PROFESSIONAL_FULLNAME% - full name of the recruiter the candidate's appointment was assigned to (Professional fullname tag was an older version that is still in some of our defaults)
  • %APPT_DATE_TIME% - the date and time of the appointment the candidate booked in the candidate's timezone (if they book at 12:00pm on July 26th, then it would print as "Wednesday, Jul 26, 2017 at 12:00PM EDT" (or whatever timezone the candidate is in)
  • %CLIENT_FIRSTNAME% - the first name of the candidate who booked the appointment
  • %REASON% - name of the service/class they booked (i.e. "Phone Screening")
  • %CANCEL_NOTE% - if the candidate enters a reason while cancelling, it will fill in here
  • %BUSINESS_NAME% - name of the business as shown in the Business Name column when you login and look at the list of child accounts
  • %APPT_ID% - the id of the appointment. Can be used for tracking and quick look up in the app