A class session in "Closed" status essentially means that public enrollment has been shut off. Clients will no longer be able to book into the session using the client-facing scheduler. Only staff can add clients to the session using TimeTap's back office.
If you want to turn public enrollment back on, then you need to change the session status from Closed to Re-Opened. For instance, let's say I have a class session scheduled for 2:00pm today. It's been marked as "Closed" because the Latest Class setting has been reached. This means that no more clients can register themselves for the session. Since the max capacity hasn't been reached and I'm okay with allowing public enrollment up until the start time of the class, I'm going to re-open the class.
To do this from my closed class sessions list, I'll first navigate to the list view under Appointments → Class Lists → Closed Class Sessions:
After double checking that my date range is set to cover the date of the closed class session I want to reopen, I'll find the closed class session from among the list, check the checkbox to the left of it, and hit the "Re-open Enrollment" button:
Please note: you can select multiple classes from this view to re-open. This is a faster method to re-open classes than clicking into the class session details screen because you can do it in bulk.
This will bring up the re-open confirmation window where you can confirm that you want to re-open the class and the public enrollment:
Once you confirm, you'll see the screen update to the "Open Class Sessions" list with the class session you just re-opened listed there:
Now that the class session status has changed from "Closed" to "Open", then clients will be able to schedule into the session from your public-facing scheduler (assuming that the session start date and time is still in the future).
If you have any questions about re-opening a closed class session or what the status of class sessions means in general, please reach out to our support team and we'd be happy to answer any questions you have.