Appointment Cancellation Text Message - To Staff
This text message sends to a staff member if a client cancels their appointment through the web scheduler or a staff member cancels it when logged into the backoffice. The checkbox next to "Send Text Alerts" in the staff's profile must be checked in order to receive this notification.
The default criteria that TimeTap provides for this template is:
The tags used in this template are:
| Tag | Definition |
|---|---|
| %PROFESSIONAL_MOBILE% | Staff's Phone Number listed in Staff Profile under Settings → Staff |
| %APPT_DATE_TIME% | The date and time of the appointment in the client's timezone |
| %CLIENT_FULLNAME% | The first and last name of the client as stored in the first and last name field on the client's profile (could change to %CLIENT_FIRSTNAME% %CLIENT_LASTNAME%) |
| %REASON% | The name of the service/class/course that the clients appointment was cancelled for |
To learn more about tags and how to use/create them, please visit our documentation on tags.
In editing this template, here are some general things to consider:
- The situation: This template is generated when an appointment is cancelled either by the staff in the backoffice and by the client. When editing this template keep in min that there's a limit of 140 character per text message reminder, we recommend using the "Send Test" feature to sent a test message to yourself and make sure the correct information is displayed.