Service Availability from Staff Profile

Owned by Lucy Barber (Unlicensed)
Last updated: May 15, 2018 by Joel Morgan Kearney (Unlicensed)

The second tab of your Staff Profile is the "Service Availability" tab. Under this tab, you'll see the hours that each staff has set up for when he/she is available to take appointments for any Services that you offer. 

We go into how to add staff availability for services, edit staff availability for services, adjust the date ranges of your availability for services and remove your availability for services in the sub-sections of this portion of our documentation. What's important to take away from this particular piece of documentation is:

A staff person's service availability is really important in TimeTap because it determines when you can offer service-based appointments. Reading this documentation carefully should give you a good idea of how to set up your availability to have appointments for services at the times you want them.

More on Staff Availability



How your Service Availability translates into Appointment Timeslots

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Your hours of availability under your staff's "Service Availability" tabs are broken up into appointment timeslots based on the duration you have set for your service.

For instance, if you are a massage therapist and have a “Deep Tissue Massage” service that lasts for 1 hour and your Service Availability is set up between 9:00am – 5:00pm, you could have appointments scheduled from:

  • 9:00am-10:00am
  • 10:00am-11:00am
  • 11:00am-12:00pm
  • 12:00pm-1:00pm
  • 1:00pm-2:00pm
  • 2:00pm-3:00pm
  • 3:00pm-4:00pm
  • 4:00pm-5:00pm

Alternatively, if you have a “Hot Stone Massage” service that is set for a duration of 90 minutes (1 hour & 30 minutes), the appointment time offerings would be:

  • 9:00am-10:30am
  • 10:30am-12:00pm
  • 12:00pm-1:30pm
  • 1:30pm-3:00pm
  • 3:00pm-4:30pm

No one would be able to book a 90 minute massage after 4:30pm because your day is set to end at 5:00pm. The thing to realize about setting up your service availability is that the start and end time has to account for the duration of you last appointment.



How to Read your Availability

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We've tried really hard to make reading and understanding your availability for service-based appointments as easy as possible. As you glance at your service availability, you'll see that it is first categorized by date range, then location, then days of the week, and finally the hours on those days that you're available.

When you click into the Service Availability tab in your Staff profile, you will see the date ranges of your availability in the headers of the different sections: 


If you look in the main portion of one of the sections, you'll see that it is then broken up further by the name of the location where you are available during that date range.

Finally, you'll see what days of the week you have indicated you are available at that location during that date range and what hours you are available on those days. In the screenshot below, you'll see that on Mondays this staff member is available between 8:00am - 5:00pm, on Tuesdays he's available between 9:00am - 12:00pm, and on Fridays he's available between 8:00am-12:00pm, has a one hour break from 12:00 pm - 1:00 pm, then takes appointments in the afternoon from 1:00pm - 5:00pm.


As you view your Service Availability either on the scheduler or by adding an appointment through the back office, you should see timeslots for appointments available at any time where you have availability and no other appointment, time off, or class session blocking you from accepting a new service appointment.



Checking Your Availability for Client Booking

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After tweaking your staff availability, it is a good rule of thumb to quickly preview your client facing scheduler to make sure your availability looks accurate. To do so from the Service Availability tab, simply click the "Preview Scheduler" button in the top right corner of your Staff Profile:


This will launch your mini website on a new tab where you can click through your scheduler and check out your "Time" panel to make sure that your appointment availability looks correct for your different services: