This email sends out to the clients when their entire course registration gets cancelled. The default criteria that TimeTap provides for this template is:

To: %CLIENT_EMAILADDRESS%

Subject Line: Registration cancellation: Your registration for %REASON% has been cancelled

Email Body:

Your registration for %REASON% has been cancelled.

Dear %CLIENT_FIRSTNAME%,

Your registration in the set %SET_NAME% for %REASON% with %PROFESSIONAL_FULLNAME% has been cancelled.

%CANCEL_NOTE%

Thank you for your understanding.

%BUSINESS_NAME%

Registration ID: %RECURRING_APPT_ID%

The tags used in this template are:

Tag	Definition
%CLIENT_EMAILADDRESS%	The email address of the client that is stored in the email field on the client's profile
%REASON%	The name of the service/class/course that the clients appointment was cancelled for
%SET_NAME%	The name of the set that the clients registration was cancelled for
%CLIENT_FIRSTNAME%	The first name of the client as stored in the first name field on the client's profile
%PROFESSIONAL_FULLNAME%	The full name of the staff member that was assigned to the appointment (can also be %STAFF_FULLNAME%)
%CANCEL_NOTE%	The note that the staff member entered when cancelling the appointment in the cancellation note box
%BUSINESS_NAME%	This is the name of your business as stored under your account settings
%RECURRING_APPT_ID%	The unique id of the course registration (this can be used to look up the appointment when you are logged into TimeTap's back office)

To learn more about tags and how to use/create them, please visit our documentation on tags.

In editing this template, here are some general things to consider:

The situation: This template is generated when the course clients are registered for is cancelled. If you are cancelling the course, then you won't be able to individually edit each of the emails before they are sent to the client whose appointment is getting cancelled. Having the %CANCEL_NOTE% field in there helps in these situations if you want to enter a note to apply for bulk cancellations.
Options for rescheduling: You may want to send a link to reschedule in your cancellation email. You could say something like "If you would like to register for another course, you can access the scheduler here: %MINI_WEBSITE_URL%.". The %MINI_WEBSITE_URL% tag will fill in with your mini website address. Alternatively, you could use either %STAFF_PRIVATE_URL%, %LOCATION_PRIVATE_URL%, or %REASON_PRIVATE_URL% to fill in the private booking url for the staff, location, or reason that got cancelled.
Template elements: As with all the appointment templates sent from your account, this email will have the email header and the staff signature in the footer. We recommend putting standard contact information in the staff signature section and to customize your header under your messaging settings to be what you'd like for all of your emails (helps to keep them cohesive).

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