Repeating Appointment Change Sent to Client

This email sends to a client when an existing repeating appointment series is updated or edited by a staff member logged into the backoffce. This template is different than the one that is sent if only one appointment in the repeating series is changed by a staff member.

The default criteria that TimeTap provides for this template is:


Subject Line: [Appointments Changed] Your Appointments for %REASON%

Email Body:

Your appointments have been updated!


The details for your %REASON% appointments with %STAFF_FULLNAME% at %LOCATION_NAME% have changed. Your appointments start on %RECURRING_APPT_STARTDATE% and go through %RECURRING_APPT_ENDDATE% repeating every %FREQUENCY% on %DAYS_OF_THE_WEEK% at %APPT_START_TIME%.
You will get an individual reminder email before each scheduled appointment. If you have questions before your appointment, use the contact details below to get in touch with us.
Thanks for scheduling with %BUSINESS_NAME%!



The tags used in this template are:

%CLIENT_EMAILADDRESS%The email address of the client that is stored in the email field on the client's profile
%STAFF_FULLNAME%The full name of the staff member that was assigned to the appointment
%LOCATION_NAME%The name of the location for where the appointment is set to take place
%RECURRING_APPT_STARTDATE%The start date for the repeating appointment series
%RECURRING_APPT_ENDDATE%The end date for the repeating appointment series
%FREQUENCY%How often the appointment takes place (ie every "week", "2 weeks", "3 weeks", "month")
%DAYS_OF_THE_WEEK%Which days of the week the appointment is taking place on
%APPT_START_TIME%Appointment Start Time in client's timezone
%CLIENT_FIRSTNAME%The first name of the client as stored in the first name field on the client's profile
%REASON%The name of the service/class/course that the clients appointment was cancelled for
%CHANGE_NOTE%This fills in when the staff reschedules an appointment from the back office. It is the note they enter when confirming their changes
%BUSINESS_NAME%The name of the business as stored on your account's account settings page
%LOCATION_ADDRESS%This is the address that is stored in the location's profile under their address or description field (if the location is a virtual location)
%LOCATION_DIRECTIONS%Directions stored in the location's profile (From Settings → Locations → Location Profile)

To learn more about tags and how to use/create them, please visit our documentation on tags.

In editing this template, here are some general things to consider:

  • The situation: This template is generated when an existing appointment series is updated or edited by a staff member logged into the backoffice. All changes to appointments are stored on the audit trail tab of the appointment detail screen.
  • Template elements: As with all the appointment templates sent from you account, this email will have the email header and the staff signature in the footer. We recommend putting standard contact information in the staff signature section and to customize your header under your messaging settings to be what you'd like for all of your emails (helps to keep them cohesive).